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| For enquiries please email customerservice@born-to-blossom.com |
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| We ship worldwide. FREE SHIPPING to anywhere in Australia. |
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| FAQs
How can I contact you? You can contact us by email; customerservice@born-to-blossom.com Or by phone; +61 403 984 092 Where are you located? We are located in Perth, Western Australia. Our permanent trading address is; Born to Blossom 12 Locarno Close Stirling WA 6021 *Please note: This address is not a retail location. What currency do you trade in? Please be aware that all of our prices and transactions are in Australian Dollars. What is my Billing Address? Your Billing address is the address where you receive your Credit Card Statement. While you can ship to any address you like, your Billing has to match the one on your Credit Card Statement or it will not be processed. What is my Shipping Address? Your Shipping Address is the address that the order will be shipped to. How quickly are orders processed? Orders are normally processed and shipped within 1-2 business days from the receipt of the order. Orders with Payment issues may take longer. What Countries will you ship to? We ship worldwide! What are your shipping fees? Shipping is FREE to anywhere in Australia. Express starts from AU$5 We do ship internationally. International shipping rates are flat rate. And are as follows; Canada – AU$15 China – AU$20 France – AU$21 New Zealand – AU$10 United Kingdom – AU$15 United States – AU$20 Rest of the World – AU$22 What is your delivery policy? We aim to have your goods delivered as soon as possible. Usually goods will be dispatched within 2 working days from receipt of order and you should expect to receive your order within 7 days. International customers, you can expect to recieve your goods within 11 working days. Please note that delivery times may increase during peak periods. What are my payment options? We accept all major credit cards and PayPal. What is PayPal? PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Is ordering over the internet secure? Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. This website supports Secured Sockets Layer based transactions (SSL) from a browser to a level of at least 128 bits. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid. Do you share my credit card details with anyone? We only share your personal information if we are required to do so in order to process your request. For more information, please see our Privacy Policy. What is your return/exchange policy? We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted after our prior approval. Please note: All products must be returned in their original condition, with tags still attached. We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item. Please note: We only accept returns on products that were purchased via this website. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Before returning any good please email customerservice@born-to-blossom.com * Important Note: We reserve the final approval on all Returns and Exchanges. If I need to return an item, do I have to pay the postage? Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection. Do you have a size chart? Yes, click here to see our size chart. If you are still unsure, send an email to customerservice@born-to-blossom.com to request specific item measurements, expect a reply within 24hrs. Can I purchase a gift certificate? Yes! For more information, click here. Is my personal and credit card information safe on your website? Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format. Why does born-to-blossom.com ask for my email address? Will I get spam emails after I give it to you? Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else. Click here to read our privacy policy How can I find out about born-to-blossom.com promotions? We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest born-to-blossom.com news, specials, and promotions. To sign up send an email to emailupdates@born-to-blossom.com Do I have to pay tax on my order? born-to-blossom.com does not charge you tax (Note: GST is include in all prices). However, if you are outside Australia, you may have to pay tax or customs duty when our products enter your country. See your country’s guidelines for more information. What is your privacy policy? Please click here to view our privacy policy. What products or services to do provide via this website? Customers are able to purchase clothing and handbags from this website. |
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